F_in Ray Of Sunshine Posted August 27, 2020 Share #1 Posted August 27, 2020 Had a question about BobCAD, so I go to their support site. Pawing through the FAQs, I don't find what I'm looking for. I want to configure the postprocessor to include tool info in the header, so that I can look at a program on my machine and know what cutter the program was written for. It's a simple postprocessor tweak, but each post uses slightly different syntax. Then I notice the chat thingie, so I click that. The guy who does all their training videos responds. I ask, "How do I include tool information in the posted code?" I don't care if it's in the header or at the tool changes. Fagor 8055i and Centroid posts". Now I was expecting him to take a couple of minutes to get back to me or tell me he'll email me the info. Nope. "Call support". 2 Link to comment Share on other sites More sharing options...
Kzoo Posted August 27, 2020 Share #2 Posted August 27, 2020 Well.............. .......... did you call support? Link to comment Share on other sites More sharing options...
F_in Ray Of Sunshine Posted August 27, 2020 Author Share #3 Posted August 27, 2020 Just now, Kzoo said: Well.............. .......... did you call support? No. I hate phone calls. And I didn't try turning it off and back on again either. Link to comment Share on other sites More sharing options...
Kzoo Posted August 27, 2020 Share #4 Posted August 27, 2020 You ask the best expert you can find for advice and then ignore it? Link to comment Share on other sites More sharing options...
jsharr ★ Posted August 27, 2020 Share #5 Posted August 27, 2020 2 minutes ago, F_in Ray Of Sunshine said: No. I hate phone calls. And I didn't try turning it off and back on again either. 2 Link to comment Share on other sites More sharing options...
Kzoo Posted August 27, 2020 Share #6 Posted August 27, 2020 Just now, jsharr said: Dennis approves. Link to comment Share on other sites More sharing options...
F_in Ray Of Sunshine Posted August 27, 2020 Author Share #7 Posted August 27, 2020 2 minutes ago, Kzoo said: You ask the best expert you can find for advice and then ignore it? I might as well have asked a soap dish. The end result would be exactly the same. Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted August 27, 2020 Share #8 Posted August 27, 2020 44 minutes ago, F_in Ray Of Sunshine said: I might as well have asked a soap dish. The end result would be exactly the same. You're dealing with Parody Bot's dopey family. You need to be very careful how you phrase a question. Short, to the point, and single syllable words are best practices. Probably in their native language as well. Good luck. We've been struggling with Parody Bot and his ilk for a while with little to no progress. Link to comment Share on other sites More sharing options...
Kzoo Posted August 27, 2020 Share #9 Posted August 27, 2020 1 minute ago, Razors Edge said: and his ilk I think he's talking about you @jsharr. 1 Link to comment Share on other sites More sharing options...
F_in Ray Of Sunshine Posted August 27, 2020 Author Share #10 Posted August 27, 2020 1 minute ago, Razors Edge said: Short, to the point, and singly syllable words are best practices. Yeah, it seems even old newspaper articles are too wordy. But at least he doesn’t want me to invent time travel and go back and change what font they use. Link to comment Share on other sites More sharing options...
jsharr ★ Posted August 27, 2020 Share #11 Posted August 27, 2020 14 minutes ago, Kzoo said: I think he's talking about you @jsharr. he spelled elk wrong too! 1 Link to comment Share on other sites More sharing options...
maddmaxx ★ Posted August 27, 2020 Share #12 Posted August 27, 2020 I assume that if you do call support the same guy will answer wearing his other hat. That's what I would do to really piss you off. Link to comment Share on other sites More sharing options...
Kzoo Posted August 27, 2020 Share #13 Posted August 27, 2020 26 minutes ago, maddmaxx said: I assume that if you do call support the same guy will answer wearing his other hat. That's what I would do to really piss you off. And then explain "That's what Chat is for." 1 2 Link to comment Share on other sites More sharing options...
Ralphie ★ Posted August 28, 2020 Share #14 Posted August 28, 2020 BobCAD? Tell your bosses to loosen the purse strings. (I know nothing of what you are talking aboot, but BobCAD?) Link to comment Share on other sites More sharing options...
Kirby Posted August 28, 2020 Share #15 Posted August 28, 2020 I had a financial transaction recently that involved coordinating two financial institutions and everything that could have gone wrong did. Part of it was due to the fact that I was trying to do this during the height of the pandemic shutdowns in NY, and people were working from home. But other problems had to do with incompetence and a general lack of caring. At one point I called every day for over a week just to get a simple administrative thing done, all to no avail. I finally got a guy who was helpful, kind and actually did what he said he'd do. I was so thankful that I took the time to write a letter to senior management expressing gratitude for his dedication to customer service.. I got the nicest email from the organization today thanking me and assuring me that they had relayed my comments to the individual and his management team. There were enough personal details in the letter that it was clear it wasn't simply a generated response. Personally, I think they were so surprised to get a complimentary letter instead of a letter complaining about something that they probably passed it around to everyone in the office. But I was so thankful to finally get someone who competently and efficiently handled my request that I wanted him to get some recognition for his efforts. Link to comment Share on other sites More sharing options...
Ralphie ★ Posted August 28, 2020 Share #16 Posted August 28, 2020 1 minute ago, Kirby said: But I was so thankful to finally get someone who competently and efficiently handled my request that I wanted him to get some recognition for his efforts. Thank you notes pay off yet again! 1 Link to comment Share on other sites More sharing options...
Kzoo Posted August 28, 2020 Share #17 Posted August 28, 2020 2 minutes ago, Philander Seabury said: Thank you notes pay off yet again! But.... but..... no ice cream sandwiches? 1 Link to comment Share on other sites More sharing options...
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