BR46 Posted August 14, 2014 Share #1 Posted August 14, 2014 The vice president of the SS Badger car ferry called me to day (we have been playing phone tag for three days) and left a voice mail that he was trying to contact me about the damage to my bike. I'm surprised anybody tried to contact me. So I sent him a email on the things I would like to see changed on how bikes are handled on the ship. Will see what happens out of all this. 3 Link to comment Share on other sites More sharing options...
Square Wheels Posted August 14, 2014 Share #2 Posted August 14, 2014 That's great news. Link to comment Share on other sites More sharing options...
Pokey Posted August 14, 2014 Share #3 Posted August 14, 2014 Excellent! Hope that they actually make it right by you. Link to comment Share on other sites More sharing options...
jsharr ★ Posted August 14, 2014 Share #4 Posted August 14, 2014 Link to comment Share on other sites More sharing options...
BR46 Posted August 15, 2014 Author Share #5 Posted August 15, 2014 I talked to the vice president of the car ferry line for over a half hour today. He wanted to know what I as a bicyclist would like to see the ferry line do to inprove how a bicycle is stowed away on the ship. I emailed to him some photos of how other car ferry's that my wife and I used store bikes. He said that he did not rrealizeor think that the ships crew rrealizedthat some bike can cost in the thousands. I was told to expect a follow up phone call in a few days on what they are doing to inprovend for some more input on what they can do to inprove. Link to comment Share on other sites More sharing options...
petitepedal ★ Posted August 15, 2014 Share #6 Posted August 15, 2014 Good News...I mean hey you talked to the guy and he asked for your opinion and advice....Sounds like a good response to me. Link to comment Share on other sites More sharing options...
Pokey Posted August 15, 2014 Share #7 Posted August 15, 2014 Nice to see some follow-up like that. Link to comment Share on other sites More sharing options...
BR46 Posted August 15, 2014 Author Share #8 Posted August 15, 2014 I did not expect it from some one that high up. I'm happy that he took the time to try to fix one guys complaint. I was told he going to find out why no one would talk to me about my complaint and they me fill out a survey card. It was when I sent a negative post to S.S. Badger carferry on facebook that the vice president took notice. Link to comment Share on other sites More sharing options...
Ralphie ★ Posted August 15, 2014 Share #9 Posted August 15, 2014 It was when I sent a negative post to S.S. Badger carferry on facebook that the vice president took notice. Rats! I am thoroughly disillusioned. I thought it was Shirley his passion for great customer service. D Link to comment Share on other sites More sharing options...
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