maddmaxx ★ Posted October 18, 2021 Share #1 Posted October 18, 2021 Well Frontier promised me they would expedite the repair last week. Blown off and text messages always referenced an appointment for today. The local senior center called Frontier last week and explained the safety hazard and was promised an expedite last week. Blown off. The appointment for the repair today has come and gone. Blown off The latest text message was a reminder that appointment would be today before end of day and if no one responded to the door they would leave. Why do I get the feeling that the groundwork for blowing her off again is happening. Frontier sucks, even as a cut rate provider that sucks in the elderly with low prices. 2 Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 18, 2021 Share #2 Posted October 18, 2021 8 minutes ago, maddmaxx said: Well Frontier promised me they would expedite the repair last week. Blown off and text messages always referenced an appointment for today. The local senior center called Frontier last week and explained the safety hazard and was promised an expedite last week. Blown off. The appointment for the repair today has come and gone. Blown off The latest text message was a reminder that appointment would be today before end of day and if no one responded to the door they would leave. Why do I get the feeling that the groundwork for blowing her off again is happening. Frontier sucks, even as a cut rate provider that sucks in the elderly with low prices. Is Frontier a cell phone provider or a land line? If a cell, is it just a "pop in a SIM card" sort of carrier? Or is there something different going on? Did the neighbor have some kind of repair agreement, and the Frontier folks are dragging their feet? Link to comment Share on other sites More sharing options...
Kzoo Posted October 18, 2021 Share #3 Posted October 18, 2021 They love it when you post this stuff on their social media platforms. Or other's social media platforms... If they are like most enterprises of size, they are listening, or they pay others to listen for them. https://www.facebook.com/search/top?q=frontier communications customer service 1 Link to comment Share on other sites More sharing options...
sheep_herder ★ Posted October 18, 2021 Share #4 Posted October 18, 2021 54 minutes ago, Kzoo said: They love it when you post this stuff on their social media platforms. Or other's social media platforms... If they are like most enterprises of size, they are listening, or they pay others to listen for them. https://www.facebook.com/search/top?q=frontier communications customer service Whoop-Tee-Do for those of us not on Facebook. 1 Link to comment Share on other sites More sharing options...
maddmaxx ★ Posted October 18, 2021 Author Share #5 Posted October 18, 2021 Some senators called for an FCC investigation of Frontier a couple of years ago. <crickets> Link to comment Share on other sites More sharing options...
Kzoo Posted October 18, 2021 Share #6 Posted October 18, 2021 1 hour ago, sheep_herder said: Whoop-Tee-Do for those of us not on Facebook. Instagram.... Twitter..... Link to comment Share on other sites More sharing options...
Airehead Posted October 18, 2021 Share #7 Posted October 18, 2021 5 hours ago, Kzoo said: They love it when you post this stuff on their social media platforms. Or other's social media platforms... If they are like most enterprises of size, they are listening, or they pay others to listen for them. https://www.facebook.com/search/top?q=frontier communications customer service It does seem to get their attention unless you are dealing with mortgage companies. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now