MoseySusan Posted October 19, 2021 Share #1 Posted October 19, 2021 Best thing that happened to being on hold for “the next available advocate.” I can go about my Cafe business and not lose my place in line. 2 1 Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 19, 2021 Share #2 Posted October 19, 2021 2 minutes ago, MoseySusan said: Best thing that happened to being on hold for “the next available advocate.” I can go about my Cafe business and not lose my place in line. I think the folks who choose the "call back" function are automatically moved to the end of the line. They tackle the ones who stay on the line before looking at who is in the call back line, and then, prior to calling those folks, take a lunch/coffee/smoke break, catch up on office gossip, and likely a quick catnap. Obviously, by the time they are ready to attack the "call back" list, new folks are waiting on the line, and those get top priority. 1 1 Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #3 Posted October 19, 2021 3 minutes ago, Razors Edge said: I think the folks who choose the "call back" function are automatically moved to the end of the line. They tackle the ones who stay on the line before looking at who is in the call back line, and then, prior to calling those folks, take a lunch/coffee/smoke break, catch up on office gossip, and likely a quick catnap. Obviously, by the time they are ready to attack the "call back" list, new folks are waiting on the line, and those get top priority. 15-20 minutes. I can see all that happening before they call me back. Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #4 Posted October 19, 2021 The advocate who returned my call sounded sleepy. At mid-morning NY time, he could benefit from a tall glass of grapefruit juice or a coffee. 1 Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 19, 2021 Share #5 Posted October 19, 2021 11 minutes ago, MoseySusan said: The advocate who returned my call sounded sleepy. At mid-morning NY time, he could benefit from a tall glass of grapefruit juice or a coffee. Damn! He skipped his coffee break to call you back! That's good customer service. ...or maybe BAD customer service as you got info from a semi-catatonic person? He needed the caffeine jolt to really think clearly. Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #6 Posted October 19, 2021 1 minute ago, Razors Edge said: Damn! He skipped his coffee break to call you back! That's good customer service. Or an exploitative employer who clocks time on task and doesn’t allow breaks except at pre-determined, data-driven intervals. Our call was “monitored for quality assurance.” I could have been contributing to the oppression. 1 Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 19, 2021 Share #7 Posted October 19, 2021 10 minutes ago, MoseySusan said: Our call was “monitored for quality assurance.” Monitored for legal ass coverage is more like it. We never said "all the fees were included in the price"! Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #8 Posted October 19, 2021 15 minutes ago, Razors Edge said: ...or maybe BAD customer service as you got info from a semi-catatonic person? He needed the caffeine jolt to really think clearly. Authenticity is a value. I’ll take semi-aware over robot any day. Link to comment Share on other sites More sharing options...
donkpow Posted October 19, 2021 Share #9 Posted October 19, 2021 Why don't you guys argue on your own time? Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #10 Posted October 19, 2021 Just now, donkpow said: Why don't you guys argue on your own time? Auto correct changes your name to “dink pow.” 1 Link to comment Share on other sites More sharing options...
Longjohn ★ Posted October 19, 2021 Share #11 Posted October 19, 2021 36 minutes ago, MoseySusan said: The advocate who returned my call sounded sleepy. At mid-morning NY time, he could benefit from a tall glass of grapefruit juice or a coffee. Link to comment Share on other sites More sharing options...
donkpow Posted October 19, 2021 Share #12 Posted October 19, 2021 4 minutes ago, MoseySusan said: Auto correct changes your name to “dink pow.” That's right. That's how you do it. Shoot the messenger. 1 Link to comment Share on other sites More sharing options...
jsharr ★ Posted October 19, 2021 Share #13 Posted October 19, 2021 Are you calling Frontier? They will not call you back. Ask @maddmaxx 1 Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 19, 2021 Share #14 Posted October 19, 2021 1 minute ago, jsharr said: Are you calling Frontier? They will not call you back. Ask @maddmaxx You really went there???? Really??? Man, you're bad news! Link to comment Share on other sites More sharing options...
jsharr ★ Posted October 19, 2021 Share #15 Posted October 19, 2021 Just now, Razors Edge said: You really went there???? Really??? Man, you're bad news! 1 Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #16 Posted October 19, 2021 6 minutes ago, donkpow said: That's right. That's how you do it. Shoot the messenger. Arm yourself with information. Link to comment Share on other sites More sharing options...
donkpow Posted October 19, 2021 Share #17 Posted October 19, 2021 1 minute ago, MoseySusan said: Arm yourself with information. I just make stuff up as I go. Sort of like your 'how teachers are not really mean or if they are they have a good reason' thread. 2 Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 19, 2021 Share #18 Posted October 19, 2021 2 minutes ago, MoseySusan said: Arm yourself with information. ...or ammunition. Actually, just ammunition. Information is for wimps! Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 19, 2021 Share #19 Posted October 19, 2021 2 minutes ago, donkpow said: I just make stuff up as I go. Sort of like your 'how teachers are not really mean or if they are they have a good reason' thread. Someone else's annoying crotch fruit is pretty much a "good reason", isn't it? Add in "germy" so you have annoying, germy crotch fruit dumped in your care, and it is amazing more teachers aren't serial killers. 1 Link to comment Share on other sites More sharing options...
donkpow Posted October 19, 2021 Share #20 Posted October 19, 2021 Just now, Razors Edge said: Someone else's annoying crotch fruit is pretty much a "good reason", isn't it? Add in "germy" so you have annoying, germy crotch fruit dumped in you care, and it is amazing more teachers aren't serial killers. Okay, you're starting to get on my bad side. Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #21 Posted October 19, 2021 1 minute ago, donkpow said: I just make stuff up as I go. Sort of like your 'how teachers are not really mean or if they are they have a good reason' thread. I lead those replies with apology. And didn’t state the reasons are “good.” I’m pretty sure I said they were acting out on others. Your jackboots are less subtle than mine. Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 19, 2021 Share #22 Posted October 19, 2021 10 minutes ago, donkpow said: Okay, you're starting to get on my bad side. Do you have a bad side? I've never seen it! 1 Link to comment Share on other sites More sharing options...
donkpow Posted October 19, 2021 Share #23 Posted October 19, 2021 1 hour ago, MoseySusan said: I lead those replies with apology. And didn’t state the reasons are “good.” I’m pretty sure I said they were acting out on others. Your jackboots are less subtle than mine. Well that's okay then, sweetie. You don't have to worry about it, now. 1 Link to comment Share on other sites More sharing options...
MoseySusan Posted October 19, 2021 Author Share #24 Posted October 19, 2021 5 minutes ago, donkpow said: Well that's okay then, sweetie. You don't have to worry about it, now. ^^^Jackboot. Link to comment Share on other sites More sharing options...
donkpow Posted October 19, 2021 Share #25 Posted October 19, 2021 4 minutes ago, MoseySusan said: ^^^Jackboot. Link to comment Share on other sites More sharing options...
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