jsharr ★ Posted January 15, 2015 Share #1 Posted January 15, 2015 So Ryan, our youngest, bought Wade a Topeak Survival Wedge for Christmas. They installed it on his bike together. They both ride and they both know how to use saddle bags. So last week, Wade went for a ride and when he got back, his bag was gone. We rode the entire trail twice looking for it to no avail. In preparation for the ride, I had to change a flat on another bike, and when we went to take the bag off from under my saddle, the latch on the quick clip broke. A few emails to Todson, the parent company of Topeak, later and I have replace latch on the way for my bag free of charge and a replacement bag for Wade that they sold to me at 50% off! This is the sort of customer service that keeps a customer loyal for life. Link to comment Share on other sites More sharing options...
TrentonMakes Posted January 15, 2015 Share #2 Posted January 15, 2015 good to know. But I can't see the name "Topeak" without thinking of that snotty "toe pick" girl in that ice skating movie. Link to comment Share on other sites More sharing options...
jsharr ★ Posted January 15, 2015 Author Share #3 Posted January 15, 2015 good to know. But I can't see the name "Topeak" without thinking of that snotty "toe pick" girl in that ice skating movie. Link to comment Share on other sites More sharing options...
jsharr ★ Posted January 15, 2015 Author Share #4 Posted January 15, 2015 good to know. But I can't see the name "Topeak" without thinking of that snotty "toe pick" girl in that ice skating movie. Link to comment Share on other sites More sharing options...
TrentonMakes Posted January 15, 2015 Share #5 Posted January 15, 2015 Hooray for Topeak! They are wonderful! I'm on my second Joe Blow pump in a row! 1 Link to comment Share on other sites More sharing options...
jsharr ★ Posted January 15, 2015 Author Share #6 Posted January 15, 2015 Hooray for Topeak! They are wonderful! I'm on my second Joe Blow pump in a row! All you had to do was contact them and they would have fixed your first one. And I agree with you on the toe pick girl. Link to comment Share on other sites More sharing options...
TrentonMakes Posted January 15, 2015 Share #7 Posted January 15, 2015 All you had to do was contact them and they would have fixed your first one. I guess I still could - I still have it. The hose dry rotted and while I was fiddling with it I lost some valve thingy from the "body" end of the tube. Link to comment Share on other sites More sharing options...
Destination Posted January 15, 2015 Share #8 Posted January 15, 2015 At first I read this as "Topeka" and I thought I'd see a celebration of the city in Kansas. Link to comment Share on other sites More sharing options...
jsharr ★ Posted January 15, 2015 Author Share #9 Posted January 15, 2015 At first I read this as "Topeka" and I thought I'd see a celebration of the city in Kansas. Link to comment Share on other sites More sharing options...
Johnny Come Lately Name Posted January 15, 2015 Share #10 Posted January 15, 2015 Have their seat post rack, the bag that goes with it, one of their pumps and a couple of their minitools. Never had any issue with any of them, but nice to know they'll stand behind their stuff. Sigma is another good one. I've dealt with them several times and always been pleasantly surprised. 1 Link to comment Share on other sites More sharing options...
Ralphie ★ Posted January 15, 2015 Share #11 Posted January 15, 2015 Whenever I hear Topeak, I automagically add "Road Morph" after it. Much mo' better than those horribibble regular frame pumps. 1 Link to comment Share on other sites More sharing options...
Former member Posted January 15, 2015 Share #12 Posted January 15, 2015 Perforfmance is great too. They gave me new helmet after my big wreck, replaced it 10 months later due to a broken strap, and gave me a 3rd new helmet to replace that one after my latest crash. I can't say enough nice things about my local Performance bike shop. I always recommend this shop to other cyclists because of how they have treated me, and they know that it pays off Link to comment Share on other sites More sharing options...
Thaddeus Kosciuszko Posted January 15, 2015 Share #13 Posted January 15, 2015 I volunteer as a "Bike SAG" for local MS rides and carry the Topeak Roadmorph as a frame pump. One ride I fixed 5 flats for other people and, incredibly, 5 of my own. Every cyclist I helped marveled at the Roadmorph because of the gauge on it, how quickly it filled the tires, and how compact it was for the performance. No CO2 inflater could have matched it. I had a Sigma Karma light that went bad two months past warranty. Sigma replaced it no questions asked. Because the model I had was obsolete, they sent me the most recent comparable light which was a nice upgrade. Link to comment Share on other sites More sharing options...
Johnny Come Lately Name Posted January 15, 2015 Share #14 Posted January 15, 2015 One ride I fixed 5 flats for other people and, incredibly, 5 of my own. ....so you're as good at picking road surfaces as you are terrain.... Link to comment Share on other sites More sharing options...
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