shootingstar Posted October 17, 2017 Share #1 Posted October 17, 2017 So painful!!!!!! I had 2 Internet matters with my Internet service provider: I found out my area did not have super fast internet lines installed yet. I wanted to be upgraded. That took about 20 min. of text back and forth. Then problem of account log-in and lack of proper web page displays...they discovered slow line + my partner uploading tons of files to cloud at same time. All of above took nearly 2 hrs. I am certain 30% time could have been saved if I talked on the phone with tech. support! My partner had to make me a sandwich for supper because I couldn't be away from computer screen.. I finally got a hold of their phone hot line number .....at the end. Which I will use another time!!! Link to comment Share on other sites More sharing options...
maddmaxx Posted October 17, 2017 Share #2 Posted October 17, 2017 Good thing you didn't have to mail your questions in and wait for a response. 1 1 1 Link to comment Share on other sites More sharing options...
Longjohn Posted October 17, 2017 Share #3 Posted October 17, 2017 I can never understand what they are saying when I talk to tech support. Of course they also type with a strong accent from whatever country they are in. 1 Link to comment Share on other sites More sharing options...
groupw Posted October 17, 2017 Share #4 Posted October 17, 2017 A couple good things about chat. They can copy/pasted their canned corporate spiel and I can speed read it so we can move on. Secondly, I can print a transcript of the chat so they can’t deny what they said. 2 Link to comment Share on other sites More sharing options...
jsharr Posted October 17, 2017 Share #5 Posted October 17, 2017 1 minute ago, groupw said: A couple good things about chat. They can copy/pasted their canned corporate spiel and I can speed read it so we can move on. Secondly, I can print a transcript of the chat so they can’t deny what they said. Thank you very kindly and warmly for that Mister groupw sir! Is there anything else of which I kindly may be with assissting you today Mr. groupw sir? Have I been to your satisfaction assisting you in the solving of your most urgent needs, for which I am very sorry Mr. groupw sir? 1 1 Link to comment Share on other sites More sharing options...
jdc2000 Posted October 18, 2017 Share #6 Posted October 18, 2017 Just wait until you have to use the AI tech support. That will be loads of fun and even more time consuming. Link to comment Share on other sites More sharing options...
shootingstar Posted October 18, 2017 Author Share #7 Posted October 18, 2017 33 minutes ago, jdc2000 said: Just wait until you have to use the AI tech support. That will be loads of fun and even more time consuming. A glorious future awaits.. 1 Link to comment Share on other sites More sharing options...
Ralphie Posted October 18, 2017 Share #8 Posted October 18, 2017 5 hours ago, shootingstar said: A glorious future awaits.. It usually works to say "representative" or press 0. Link to comment Share on other sites More sharing options...
bikeman564™ Posted October 18, 2017 Share #9 Posted October 18, 2017 that sucks, I would much rather be on the phone Link to comment Share on other sites More sharing options...
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