Mac users

[sheep_herder]

Have you heard of AG Solutions, and is it a valid site to do business with?  They are trying to sell me an Apple Care package to take care of a Trojan problem with my wife's Ipad.  Pretty costly for 5 years, but just want to make sure it  is not a bogus site.

[Indy]

You sure it's not a fertilizer company and they aren't talking about actual Apple trees?

Pretty sure there is a company called AG Solutions around here that is.

[sheep_herder]

Thanks, but I really do need some help on this matter.  Yes, all you need to do is Google AG Solutions, and all types of ag related sites show up.

[Indy]

Yeah sorry, the only Apple product I've used is my sons iPad and if it got a Trojan or something, I'd happily take a hammer to the damn thing.  Not a fan at all.

[Airehead]

I am sorry. I do not know. 

[Bikeguy]

The only Apple product we have is my wife’s Apple iPhone XR.  When she finally decided to get a smartphone, she didn’t want a Galaxy S10.  So, I had to learn Apple to teach her how to use the phone, and sync with our computers.   (beleve me I tried to get her to go with the S10)

I’ve been using Norton 360 (and recently Life Lock) for years with my Windows computers.  The version of Norton 360 I use, has 5 device licenses.  I use 4 or of the 5 licenses;  in theory… my Samsung Galaxy S7, my laptop, my wife’s desk top computer and her iPhone XR are protected from viruses, trojans, malware, etc…   I’ve never had any issues over many years, so I’m assuming the Norton 360 works as intended.

I’ve never heard of AG Solutions.  That said, I’ve never needed to look past Norton 360.   

I wouldn’t want a 5 year commitment.   That seems like a long commitment to me.  And if it’s expensive for 5 years too, that makes me wonder if they installed the trojan for the sale of the protection, especially if they contacted you .

All I know is what works for me.

[Bikeguy]

forgot the link for iOS  https://us.norton.com/mobile-security-for-ios 

https://us.norton.com/360

 

[Tizeye]

If you are in the window of time to purchase Apple Care, why not from the Apple Store. Seems to be a price controlled item at known authorized resellers. I do get it a little cheaper but that is due to Apple’s alternate price list for student/military/government.

[Razors Edge]

43 minutes ago, sheep_herder said:

Thanks, but I really do need some help on this matter.

I'd be interested in more details on the problem. What makes you think you have the trojan, what you've done to try to fix it, how old the iPad is and iOS version, etc..  Considering trojans are pretty rare on something like an iPad, I wonder if it is truly a trojan or maybe more a scam type thing. 

Anyway, it would be nice to know because I also think a 5 yr "fix" is a bit extreme.

[Wilbur]

Just checked with our Helpdesk at work.  The person on duty claims it is a semi-plausible scam but a scam nonetheless.   They suggested resetting the iPad provided it has been backed up. 

[jsharr]

I would opt for scam versus real with the little bit of Mac knowledge I have.

I would also suggest a restore or reset based off of my 10 minutes or less of using the googles.

[Tizeye]

Is it in Safari or somewhere else on the iPad.

May want to try this. It is free.

 

[Longjohn]

Are Trojans the only type of condom she is having trouble with?

Sorry I couldn’t resist. I have never had an issue with my iPad or any of my iPhones. I’m using my new iPhone 11ProMax to post this. It smells like a scam to me.

[sheep_herder]

Thanks, it is a scam.  I didn't give them any pertinent information before I cut the conversation off.  I assume they will try again some day.

[Airehead]

See we are good for something once I. Awhile

[sheep_herder]

13 minutes ago, Airehead said:

See we are good for something once I. Awhile

I never doubted it for one minute, otherwise, I would not have asked the question.  Hope things are going better for you today. We are on the upswing, as the temperatures are warming.

[Indy]

2 hours ago, Airehead said:

See we are good for something once I. Awhile

At least I kept up my part by providing nothing of value.  I like to keep people's expectations low.

[Airehead]

1 hour ago, Rattlecan said:

 

 

[Kzoo]

Typically a virus on a Mac will reside in an application.  The application structure is different than on a Wintel.  You don’t get crap imbedded in a boot sector.  Typically deleteing the infected application clears the issue.  Commonly they attach themselves to your browser.  I don’t use Safari for this reason because it’s part of the OS and I don’t want to reload that.  I use Chrome and have Firefox as my backup browser.