Cervelo Crash Replacement?

[ChrisL]

My cousin was lamenting at the wedding that he hit a piece of sharp flat metal that kicked up, whacked the downtube above the bottom bracket and took a deep gouge out of the carbon.  He said the carbon was exposed, strands were all frayed the frame was creaking on the way home. 

He was pissed that he had to replace the frame and I told him that Carbon can be repaired but to also check if Cervelo had a crash/damage replacement program. The shop he bought it from went belly up last year so isn't sure where to start.

Anyone ever deal with Cervelo?

[jsharr ★]

I have only ever dealt with Trek and that was ages ago, but they were awesome.  I knocked a shifter boss off the frame of a thermally bonded US made Trek 1000 frame back in the late 80s.  Not sure if they fixed it or gave me a new frame, but I got a rideable bike back.

Best of luck with Cervelo

https://www.cervelo.com/warranty

[Prophet Zacharia]

14 minutes ago, jsharr said:

I have only ever dealt with Trek and that was ages ago, but they were awesome.  I knocked a shifter boss off the frame of a thermally bonded US made Trek 1000 frame back in the late 80s.  Not sure if they fixed it or gave me a new frame, but I got a rideable bike back.

Best of luck with Cervelo

https://www.cervelo.com/warranty

It's not a warranty issue, just a question if they give a discount to replacement frames. I'd guess no....

Calfee does great repair work if he's so inclinded. https://calfeedesign.com/carbon-repair/

[jsharr ★]

3 minutes ago, Prophet Zacharia said:

It's not a warranty issue, just a question if they give a discount to replacement frames. I'd guess no....

Calfee does great repair work if he's so inclinded. https://calfeedesign.com/carbon-repair/

Mine was not warranty either, due to a crash by me, but Trek warrantied it, or I did not pay for the repair, so I quess my suggestion was to find a retailer on their list and start there.  See if the shop can give some guidance, maybe get it fixed.

[Prophet Zacharia]

1 hour ago, jsharr said:

Mine was not warranty either, due to a crash by me, but Trek warrantied it, or I did not pay for the repair, so I quess my suggestion was to find a retailer on their list and start there.  See if the shop can give some guidance, maybe get it fixed.

Ah, I hadn't gotten that yours was the result of a crash. I thought it was just a bonding/glue issue.

[jsharr ★]

5 minutes ago, Prophet Zacharia said:

Ah, I hadn't gotten that yours was the result of a crash. I thought it was just a bonding/glue issue.

Shifter bosses were glued on and the frame was internally lugged and bonded.  Beautiful frame.  Smooth and glossy.

I finished a ride in the old clips and straps days and was holding onto a wooden beam that supported the stairs at my apt with one hand and bent down to unstrap with the other and somehow lost my balance and in the ensuing fall I sheared one of the shifters and bosses off the frame.

Totally my fault, but Trek fixed it for me at no cost.

Similar to this one, but mine had white bar tape and a teal and white saddle