Randomguy Posted June 12, 2014 Share #1 Posted June 12, 2014 It happens all the time. All of us reps are getting the "you have to get your numbers up" meetings because of impending software purchases/moving into larger office/hiring a race of sub-human slave-types to set up meetings for us more seasoned guys. An hour of browbeating to make even more calls and make even more sales, more, more, more MORE, MORE, MORE! Oh, they want us to be more rah-rah, too, maybe jump up and down when we make big sales and yammer endlessly about successes to other reps (despite the irony that this would cause us to make fewer calls while we are back-slapping and kissing ass). I don't think I like corporate bs so much. 1 Link to comment Share on other sites More sharing options...
KrAzY Posted June 12, 2014 Share #2 Posted June 12, 2014 They are just saying that so when you do get the numbers up, they can tell you that you all did a fine job.... and we look forward to larger numbers again never quarter. it is just an evil scam Link to comment Share on other sites More sharing options...
Randomguy Posted June 12, 2014 Author Share #3 Posted June 12, 2014 They are just saying that so when you do get the numbers up, they can tell you that you all did a fine job.... and we look forward to larger numbers again never quarter. it is just an evil scam Agreed. I hate this. Link to comment Share on other sites More sharing options...
jsharr ★ Posted June 12, 2014 Share #4 Posted June 12, 2014 NSFW Was this the talk? 1 Link to comment Share on other sites More sharing options...
Randomguy Posted June 12, 2014 Author Share #5 Posted June 12, 2014 Was this the talk? It was like that, but wasn't as positive and motivational. 1 Link to comment Share on other sites More sharing options...
Road Runner Posted June 12, 2014 Share #6 Posted June 12, 2014 You got leads. Mitch & Murray paid good money. Get their names to sell them. You can't close the leads you're given, you can't close shit, *you are* shit, hit the bricks pal, and beat it, 'cause you are going *out*! 1 Link to comment Share on other sites More sharing options...
LoneWolf Posted June 12, 2014 Share #7 Posted June 12, 2014 The last place I worked at for support, they started doing call quality surveys. The criteria was heavily skewed. So skewed that the most important thing (no matter what) was that you provided a ticket number. Not whether you resolved the issue. Not whether the caller was happy at the end of the call. If the caller didn't want a ticket number, or the call was ambiguous, they didn't count the call; but then they didn't add another call to your monthly list, so your percentage of success vs. failure dropped anyway. Which meant that if they picked two calls a month for you and one wasn't applicable, you were at 50% success instantly. Most of us took at least 100 calls a month, which also meant you were being judged on 2% of your calls, then 1% if one wasn't applicable. And then they started indicating our receipt of the company's quarterly profit-sharing bonuses would be based on these in addition to the unpleasant talks... I made quite a lot of points in my monthly meeting with the call quality supervisor, only to find she had no real authority and was "just following orders". I then outlined my concerns to my own department supervisor, including an industry document on "statistically meaningful sample sizes". It wasn't very well-received, but to an extent, changes were made. Link to comment Share on other sites More sharing options...
Pokey Posted June 12, 2014 Share #8 Posted June 12, 2014 That is the one thing that I really hated when I was in sales. Rah Rah bullshit...fake buddy buddy crap between the reps...increased sales expectations with a dwindling market/economy....slow reaction from managment/manufacturing when the market changed or progressed. I do miss some of my old customers tho. Made some good friendships there, but overall, I'm really glad I put my tool belt back on. Link to comment Share on other sites More sharing options...
Ralphie ★ Posted June 13, 2014 Share #9 Posted June 13, 2014 After 35 years of corporate BS, I just want the heck out! Link to comment Share on other sites More sharing options...
Randomguy Posted June 13, 2014 Author Share #10 Posted June 13, 2014 After 35 years of corporate BS, I just want the heck out! Me, too. I want a simple life of riding, napping, and cashing lottery checks. 2 Link to comment Share on other sites More sharing options...
Gump Posted June 13, 2014 Share #11 Posted June 13, 2014 It happens all the time. All of us reps are getting the "you have to get your numbers up" meetings because of impending software purchases/moving into larger office/hiring a race of sub-human slave-types to set up meetings for us more seasoned guys. An hour of browbeating to make even more calls and make even more sales, more, more, more MORE, MORE, MORE! Oh, they want us to be more rah-rah, too, maybe jump up and down when we make big sales and yammer endlessly about successes to other reps (despite the irony that this would cause us to make fewer calls while we are back-slapping and kissing ass). I don't think I like corporate bs so much. I went for a nice hike in the woods at work yesterday. Link to comment Share on other sites More sharing options...
Randomguy Posted June 13, 2014 Author Share #12 Posted June 13, 2014 I went for a nice hike in the woods at work yesterday. You bastard! Link to comment Share on other sites More sharing options...
Gump Posted June 13, 2014 Share #13 Posted June 13, 2014 You bastard! :P :P Link to comment Share on other sites More sharing options...
Parr8hed Posted June 13, 2014 Share #14 Posted June 13, 2014 Believe it or not, we get the same stuff. Link to comment Share on other sites More sharing options...
jsharr ★ Posted June 13, 2014 Share #15 Posted June 13, 2014 Believe it or not, we get the same stuff. Maybe you should print up tshirts for your team. Liver Let Die You can use that for free. 1 Link to comment Share on other sites More sharing options...
Randomguy Posted June 13, 2014 Author Share #16 Posted June 13, 2014 Believe it or not, we get the same stuff. Really? Just wth do you do, anyway? I figured it was slicing meat out of future cadavers and then running over to some blue-hair seconds before they expire from organ deficiency. 1 Link to comment Share on other sites More sharing options...
Parr8hed Posted June 13, 2014 Share #17 Posted June 13, 2014 Really? Just wth do you do, anyway? I figured it was slicing meat out of future cadavers and then running over to some blue-hair seconds before they expire from organ deficiency. You are actually pretty close to the truth. Link to comment Share on other sites More sharing options...
UglyBob Posted June 13, 2014 Share #18 Posted June 13, 2014 Believe it or not, we get the same stuff. Really? What do they expect you to do, go out and turn people into donors with your car? Link to comment Share on other sites More sharing options...
Randomguy Posted June 13, 2014 Author Share #19 Posted June 13, 2014 You are actually pretty close to the truth. So how are you getting unrealistic pressure? Find more people on the chopping block? Link to comment Share on other sites More sharing options...
Parr8hed Posted June 13, 2014 Share #20 Posted June 13, 2014 Really? What do they expect you to do, go out and turn people into donors with your car? Yea, we QA the hell out of everything. We QA our QA's. It's all about getting the maxium number of organs out of a single donor (which is certainly understandable) but even if we are slow the bosses get their panties in a bunch. "When are we gonna do some more donors?" It's a rhetorical question, one that really cannot be answered, but they still ask it. Link to comment Share on other sites More sharing options...
Randomguy Posted June 13, 2014 Author Share #21 Posted June 13, 2014 Yea, we QA the hell out of everything. We QA our QA's. It's all about getting the maxium number of organs out of a single donor (which is certainly understandable) but even if we are slow the bosses get their panties in a bunch. "When are we gonna do some more donors?" It's a rhetorical question, one that really cannot be answered, but they still ask it. Can you offer to take their organs? Link to comment Share on other sites More sharing options...
Parr8hed Posted June 13, 2014 Share #22 Posted June 13, 2014 Can you offer to take their organs? I'm pretty sure that most of the people that I work with are on the Kentucky Organ Donor Registry. So if you really think about it, they are one small head injury away from having their organs procured. Link to comment Share on other sites More sharing options...
Randomguy Posted June 13, 2014 Author Share #23 Posted June 13, 2014 I'm pretty sure that most of the people that I work with are on the Kentucky Organ Donor Registry. So if you really think about it, they are one small head injury away from having their organs procured. Yeah, but I meant take them right now. Link to comment Share on other sites More sharing options...
jsharr ★ Posted June 13, 2014 Share #24 Posted June 13, 2014 I'm pretty sure that most of the people that I work with are on the Kentucky Organ Donor Registry. So if you really think about it, they are one small head injury away from having their organs procured. I would have thought that damage to the big head would be more likely to get your attention. 1 Link to comment Share on other sites More sharing options...
Parr8hed Posted June 13, 2014 Share #25 Posted June 13, 2014 Yeah, but I meant take them right now. I have not really offered to do that. I wonder if I could bring it up during my yearly evaluation? Link to comment Share on other sites More sharing options...
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