petitepedal ★ Posted March 6, 2019 Share #1 Posted March 6, 2019 So..discovered shortly after I did my floors..the company was bought out by another manufacturer and the product has an issue...it doesn't stay locked in end to end...it does in most places but..in a few places it has separated..by my door maybe 1/8 of an inch..other places usually less...they have come back and glued some of them...some have stayed put others have not... So..do I deal with the issue of re-doing the floor..or have them come and glue it and possibly a different fix at the end of run... I don't know if I want the hassle of packing up dishes and books...and paying to move my clock I am gonna check and see if the company is offering any $$$$ for the issues...like money back on the product... What are your suggestions? Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted March 6, 2019 Share #2 Posted March 6, 2019 1 minute ago, petitepedal said: So..discovered shortly after I did my floors..the company was bought out by another manufacturer and the product has an issue...it doesn't stay locked in end to end...it does in most places but..in a few places it has separated..by my door maybe 1/8 of an inch..other places usually less...they have come back and glued some of them...some have stayed put others have not... So..do I deal with the issue of re-doing the floor..or have them come and glue it and possibly a different fix at the end of run... I don't know if I want the hassle of packing up dishes and books...and paying to move my clock I am gonna check and see if the company is offering any $$$$ for the issues...like money back on the product... What are your suggestions? Move? ...to Hawaii. 1 Link to comment Share on other sites More sharing options...
Wilbur ★ Posted March 6, 2019 Share #3 Posted March 6, 2019 9 minutes ago, petitepedal said: So..discovered shortly after I did my floors..the company was bought out by another manufacturer and the product has an issue...it doesn't stay locked in end to end...it does in most places but..in a few places it has separated..by my door maybe 1/8 of an inch..other places usually less...they have come back and glued some of them...some have stayed put others have not... So..do I deal with the issue of re-doing the floor..or have them come and glue it and possibly a different fix at the end of run... I don't know if I want the hassle of packing up dishes and books...and paying to move my clock I am gonna check and see if the company is offering any $$$$ for the issues...like money back on the product... What are your suggestions? I can offer suggestions but we have a flooring professional on staff at SWCF. I await his input. Flooring material and photos will be a big help. 1 1 Link to comment Share on other sites More sharing options...
Kzoo Posted March 6, 2019 Share #4 Posted March 6, 2019 46 minutes ago, Wilbur said: I can offer suggestions but we have a flooring professional on staff at SWCF. I await his input. Flooring material and photos will be a big help. He's pretty busy planning his funeral - working on the guest list and all. 1 2 Link to comment Share on other sites More sharing options...
Tizeye Posted March 6, 2019 Share #5 Posted March 6, 2019 glue is cheaper. Link to comment Share on other sites More sharing options...
donkpow Posted March 6, 2019 Share #6 Posted March 6, 2019 I've seen this before. Usually following a bankruptcy. The court normally allows a payout of cash for warranty purposes. Link to comment Share on other sites More sharing options...
Tizeye Posted March 6, 2019 Share #7 Posted March 6, 2019 4 minutes ago, donkpow said: I've seen this before. Usually following a bankruptcy. The court normally allows a payout of cash for warranty purposes. Or if they were bought out in a corporate takeover, the acquiring company assumed the liabilities. 1 Link to comment Share on other sites More sharing options...
Kzoo Posted March 6, 2019 Share #8 Posted March 6, 2019 11 minutes ago, donkpow said: I've seen this before. Usually following a bankruptcy. The court normally allows a payout of cash for warranty purposes. Yeah, talk to GM owners about that one... It depends on wether the purchasing company is buying the business or just the assets. And, if just the assets, the purchasing company has to factor in what they think the good-will of the existing customer base is worth - if they want to honor warranty or return claims (see the new owners of Performance Bike). You can buy the name as an asset and not assume the liabilities of the previous company (See GM) Link to comment Share on other sites More sharing options...
Dirtyhip Posted March 6, 2019 Share #9 Posted March 6, 2019 Eek. This is not good. Sorry to hear this. Link to comment Share on other sites More sharing options...
Wilbur ★ Posted March 6, 2019 Share #10 Posted March 6, 2019 Was it installed by a certified flooring installer? They may (should) help you get this resolved. If not, who bought the other company? Sometimes, product liability transfers to the new co. Was it a glue down flooring or loose lay? Link to comment Share on other sites More sharing options...
Square Wheels Posted March 6, 2019 Share #11 Posted March 6, 2019 4 minutes ago, Wilbur said: Was it a glue down flooring or loose lay? I'm pretty sure she paid cash. 3 1 Link to comment Share on other sites More sharing options...
Wilbur ★ Posted March 6, 2019 Share #12 Posted March 6, 2019 8 minutes ago, Square Wheels said: I'm pretty sure she paid cash. Just because you are a loose lay! Link to comment Share on other sites More sharing options...
Popular Post Dirtyhip Posted March 6, 2019 Popular Post Share #13 Posted March 6, 2019 22 minutes ago, Square Wheels said: I'm pretty sure she paid cash. I thought the humor upgrade was coming later. Did you upgrade humor already? 3 2 Link to comment Share on other sites More sharing options...
AirwickWithCheese Posted March 6, 2019 Share #14 Posted March 6, 2019 5 hours ago, petitepedal said: What are your suggestions? You didn't listen last time but I will try again. Ask for complete refund while you can. Bring in BBB and just be a pain. If you get lucky and they do write you a check, no more laminate. Bruce pre-finished floor on closeouts 3-4 times a year. Make RG come install it for you with my guidance. Love, Cheese 2 Link to comment Share on other sites More sharing options...
12string Posted March 6, 2019 Share #15 Posted March 6, 2019 Friends of ours purchased recovered flooring for the kitchen in their 200+ year old house. Cost them about $5K, they did the install themselves. A year later, it was shrinking and leaving gaps. They called the supplier whose reply was "Oh, THAT'S where it went". Apparently it skipped the kiln. Company sent them a whole new shipment, plus $10K for removal and installation. They decided it was too much work and the gaps made it look more authentic anyway. So we now have a gorgeous recovered pine floor in our bedroom. 1 1 Link to comment Share on other sites More sharing options...
Kzoo Posted March 6, 2019 Share #16 Posted March 6, 2019 18 minutes ago, 12string said: Friends of ours purchased recovered flooring for the kitchen in their 200+ year old house. Cost them about $5K, they did the install themselves. A year later, it was shrinking and leaving gaps. They called the supplier whose reply was "Oh, THAT'S where it went". Apparently it skipped the kiln. Company sent them a whole new shipment, plus $10K for removal and installation. They decided it was too much work and the gaps made it look more authentic anyway. So we now have a gorgeous recovered pine floor in our bedroom. That badly leaks air? probably not. Link to comment Share on other sites More sharing options...
Longjohn ★ Posted March 6, 2019 Share #17 Posted March 6, 2019 6 hours ago, petitepedal said: What are your suggestions? Buy a new bike. 1 Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted March 6, 2019 Share #18 Posted March 6, 2019 2 minutes ago, Longjohn said: Buy a new bike. And, where she lives, a sweet FATTIE would be a great choice! I'm sure Dennis can offer some suggestions. 1 Link to comment Share on other sites More sharing options...
12string Posted March 6, 2019 Share #19 Posted March 6, 2019 11 minutes ago, Kzoo said: That badly leaks air? ???? Link to comment Share on other sites More sharing options...
Square Wheels Posted March 6, 2019 Share #20 Posted March 6, 2019 2 hours ago, AirwickWithCheese said: Bruce pre-finished floor Eww, pre-finished? I thought she was looking for a quality lay. 1 Link to comment Share on other sites More sharing options...
Airehead Posted March 7, 2019 Share #21 Posted March 7, 2019 Call them for sure. Link to comment Share on other sites More sharing options...
Longjohn ★ Posted March 7, 2019 Share #22 Posted March 7, 2019 You could always cover up the problem with carpeting. Make sure you install enough tack strips. 1 Link to comment Share on other sites More sharing options...
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