MickinMD ★ Posted October 5, 2022 Share #1 Posted October 5, 2022 These damn robot answering services for businesses are now making you wait to hear commercials for the business before giving you a selection of "Press 1 for ...." etc. I had to call CVS Pharmacy today because, online, I saw that only 2 of 3 prescriptions I had ask my doctor's office to call-in were "in progress." The listing online for the 3rd prescription included, "contact the pharmacy to refill." It used to take a couple minutes before you got past "if you are a doctor's office..," and "for Covid vaccinations ..." etc. to get to the long list of what to press to "Press 7 to speak to the pharmacy." You could press 7 a little before the instruction but that doesn't work anymore! Today, I had to hear commercials about pharmacy personal care (CVS has clinics in its pharmacies) before I could press 7 and pharmacy products before it connected me. When I finally got through to the pharmacy, I was told, "Oh, yes, a new prescription is on file. I'll fill it now." If I could meet the sob who set up the system, I'd probably end up in prison. 1 3 Link to comment Share on other sites More sharing options...
Parsnip Totin Jack ★ Posted October 5, 2022 Share #2 Posted October 5, 2022 Can you press 0 and get connected to a person. A lot of those call management systems have that as an option but they don’t advertise it. 1 Link to comment Share on other sites More sharing options...
goldendesign Posted October 5, 2022 Share #3 Posted October 5, 2022 That's why I use their apps. I can view my prescriptions and handle anything without trying to get a human. With any ads blocked on my network all I see are little blank places where the ads should have been served. 1 1 Link to comment Share on other sites More sharing options...
Longjohn ★ Posted October 5, 2022 Share #4 Posted October 5, 2022 My farmacy has you press 1 to refill a prescription. They have a big spiel about Covid and vaccinations and who knows what that plays for a long time before the start to give you the options. If you are a regular customer you know that to refill a prescription you press 1 and it still works if you press 1 at anytime during that stupid spiel. 1 Link to comment Share on other sites More sharing options...
Longjohn ★ Posted October 5, 2022 Share #5 Posted October 5, 2022 I also don’t have to talk to anyone. I just put in my prescription number and hang up. I get a text when it’s ready to pick up, usually the same day. 1 Link to comment Share on other sites More sharing options...
Kzoo Posted October 5, 2022 Share #6 Posted October 5, 2022 46 minutes ago, MickinMD said: I had to call CVS Pharmacy Move your business to Walgreen's Link to comment Share on other sites More sharing options...
groupw Posted October 5, 2022 Share #7 Posted October 5, 2022 If it’s like most of the country, they are across the street from each other so not a big change. Link to comment Share on other sites More sharing options...
jsharr ★ Posted October 5, 2022 Share #8 Posted October 5, 2022 I use a service my Dr. told me about. They prepackage my meds in a daily package and send me a months worth at a time. They keep track of my prescirptions, call my Dr. for refills and deliver my prepackaged meds to my office monthly, and charge the same copay I would pay to deal with a conventional pharmacy. They even call me to check in the week before my refills are due. 1 Link to comment Share on other sites More sharing options...
Dirtyhip Posted October 5, 2022 Share #9 Posted October 5, 2022 The consumer war continues. Link to comment Share on other sites More sharing options...
maddmaxx ★ Posted October 5, 2022 Share #10 Posted October 5, 2022 1 hour ago, Kzoo said: Move your business to Walgreen's Right............... Link to comment Share on other sites More sharing options...
donkpow Posted October 5, 2022 Share #11 Posted October 5, 2022 I push all the buttons repeatedly until something happens. Link to comment Share on other sites More sharing options...
Kzoo Posted October 5, 2022 Share #12 Posted October 5, 2022 27 minutes ago, maddmaxx said: Right............... I am happy that you agree with me. It doesn't happen ofter so I like to celebrate when it does. Link to comment Share on other sites More sharing options...
maddmaxx ★ Posted October 5, 2022 Share #13 Posted October 5, 2022 4 minutes ago, Kzoo said: I am happy that you agree with me. It doesn't happen ofter so I like to celebrate when it does. Walgreens is in my medicare plan. You and I both agree that this is BS. Link to comment Share on other sites More sharing options...
sheep_herder ★ Posted October 5, 2022 Share #14 Posted October 5, 2022 Chill! brothers and sisters Chill! Link to comment Share on other sites More sharing options...
jdc2000 Posted October 5, 2022 Share #15 Posted October 5, 2022 You should press the number to press if you are a doctor's office. I bet they do not have to listen to ads. Link to comment Share on other sites More sharing options...
Thaddeus Kosciuszko Posted October 5, 2022 Share #16 Posted October 5, 2022 I use a pharmacy that doesn't have all those fancy push button operation menu thingies. I just walk down to the corner, hold out some cash, and my pharmacist gives me whatever I need. 2 2 Link to comment Share on other sites More sharing options...
Tizeye Posted October 5, 2022 Share #17 Posted October 5, 2022 5 hours ago, maddmaxx said: Walgreens is in my medicare plan. You and I both agree that this is BS. I had Walgreens as my Medicare plan for several years. Cheapest plan served me fine at around $27 per month and $0 copay. Last year they bumped it to $32 but zero copay was shifted to mail order only and one on my very common generics (Simvastatin???) was moved to Schedule 2. Switched to silverscripts, now Aetna but still CVS after acquisition. I During my photo shoots in a 55+ neighborhood, consistently heard good experiences with both Silverscripts and WellCare. At $7/mo and $1 per month ($3 for 90 day supply) it was a no brained. I think their $7 is increasing to $11 next year but no change in formulary. Pick them up at CVS/Target a mile from home and has the most personable pharmacist that has been there for years. Link to comment Share on other sites More sharing options...
Bikeguy Posted October 6, 2022 Share #18 Posted October 6, 2022 @MickinMD If you think that is bad.... you NEVER want to call the IRS. Their automated phone system makes it nearly impossible (I'm sure that is their plan) to connect with a real person. I had to take notes about the various menu options I tried... After I got in the phone que to wait to talk to a person... the hold time was at least an hour, closer to 2 hours. I got hung up on the first time a 'real' person answered the phone. Then I got to navigate the menu again and wait on hold again. Yeah that was a fun morning. 1 Link to comment Share on other sites More sharing options...
shootingstar Posted October 6, 2022 Share #19 Posted October 6, 2022 Hmm...hasn't gotten that terrible re commercials, with 1 of national pharamcy chains that I deal with. So far, I tend to walk in with prescription, etc. It's actually dealing bank investor line.. Link to comment Share on other sites More sharing options...
Ralphie ★ Posted October 6, 2022 Share #20 Posted October 6, 2022 “Please continue to hold. Your call is very important to us. Just imagine how much more difficult and annoying we would make this experience if it wasn’t!” 2 Link to comment Share on other sites More sharing options...
a bunch of numbers Posted October 6, 2022 Share #21 Posted October 6, 2022 You should look into Mark Cuban's online pharmacy. it is less than half the price of where I usually go. If you don't need your prescription filled right away, they're great, but their quick ship fee is $15. Although, they seem to have become a victim of their own success. It was taking 4 to 5 days to receive your prescription, but now it's 6 to 7 I think. costplusdrugs.com Link to comment Share on other sites More sharing options...
BuffJim Posted October 6, 2022 Share #22 Posted October 6, 2022 15 hours ago, Thaddeus Kosciuszko said: I use a pharmacy that doesn't have all those fancy push button operation menu thingies. I just walk down to the corner, hold out some cash, and my pharmacist gives me whatever I need. Pretty soon you’ll be growing your own pharmaceuticals. Link to comment Share on other sites More sharing options...
Razors Edge ★ Posted October 6, 2022 Share #23 Posted October 6, 2022 I try to simply avoid all prescriptions. If I can avoid taking a drug, I do. Sadly, poison ivy has caused me to require getting steroids every so often, but I've been lucky lately. If I had recurring meds, I definitely would look into an online fulfillment system that automatically sent my needed meds on some sort of schedule. Link to comment Share on other sites More sharing options...
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